Sit back and let us take care of everything.Customers under this contract are billed a flat fee per month and have unlimited support around the clock. Our team of professionals will ensure your network is secure, stable and running at its peak performance.
Simply the best care for your network and to the people using it!
- High Priority customer response: 24 Hour remote support (15 min response time! ) 24 Hour telelphone support, 24 Hour Emergency on-site support (2 hour response time)
- Non emergency on-site support (next day) Critical Updates (same day)
- Workstation – operating system reloads, Anti-Virus ensure nodes are running last engine and DAT files
- Detect and remove spyware, adware, and pop-ups
- Install latest O/S patches, clean temporary files on Hard Drive
- Clean monitor screens, mice and keyboards interior PC cleaning.
- Create portfolio for individual workstations containing machine specs and configurations
- Log system changes, programs or hardware added since last visit
- Analysis of workstation hardware – ensure machine is running at optimal performance
- Test network data transfer speeds
Customers under this contract receive the highest priority and are billed a flat fee per month to support the entire network