Choosing a VoIP system
VoIP providers started replacing traditional switchboards and are becoming more popular with start-up companies and small business owners. VoIP technology and related services have become more critical as many companies are now choosing a hybrid work mode. IP phones are taking over because it costs a lot less than PBX systems and can be used by anyone with a laptop. Another advantage is the ability to pay based on usage. Best of all, employees working from home have the same access to communication with customers and colleagues.
What to look at when switching over to VoIP systems
Since VoIP phones work on the Internet, companies with a good data plan can customize a VoIP system to their needs. That said, what would you need for your company? This will depend on the industry sector you are in. While cost should be a consideration, picking the features you need for your business is essential.
- Dialing options: VoIP systems offer many ways to call. The essential function is to work as a regular switchboard. With some systems, you can connect with your phones or use headsets with a laptop. This is also called a softphone and works off software. Your IT service provider can configure it to meet your specific needs.
- Collaborative Features: Full feature VoIP phone services companies offer tools like texting, online meetings, and video conferencing. Since VoIP works based on software, service providers offer features like integrating calendars and the ability to share files or create call logs. If you want, you could also choose call transcription.
- Call Management: Many providers offer industry-specific services. This makes it easier for companies to choose the right one for their needs. The IT service provider doesn’t have to work on configuring every aspect and can focus on maintaining a stable and trouble-free network. This is especially essential for workplaces that have a service or help desk.
- Third-Party Services: The current crop of VoIP providers has started including extensions to include Dropbox and Google Drive features. This makes it easy for employees to create tickets that are stored at a central location. If your team requires this, then look for vendors offering these features.
Essential components of a VoIP plan
- Support services: Look at the ratings of the service provider, especially with support. You should be able to reach the vendor’s helpdesk 24/7 via calls and chat. This is critical for companies with a global presence.
- Security: This is a crucial component to consider since many companies choose to store information in the cloud. Make sure that you know what they offer and include what you need in the contract. You should ensure that the IT services you get in this area include end-to-end encryption. If your new VoIP phone system comes with multiple authentication features, so much the better. Of late, many hackers are focusing their attention on VoIP phone services.
Features to consider incorporating.
As discussed, VoIP providers offer specialized services and are usually a one-stop-shop for many companies. You should look at what you need – automated menus, call forwarding facilities, call analytics, and voicemail to text. Including call monitoring and call recording can help companies figure out how to improve performance. You could also choose cloud PBX if you have employees in multiple locations across the globe.
It is entirely up to a business or company to choose which features they want. Having a VoIP system set up is easy, and your team can immediately implement its benefits. Contact Priority Networks Inc today for more information on VoIP phone systems.